We asked our customers to respond to a brief questionnaire in October. Thank you to all the customers who took time out of their day to share their thoughts and opinions with us. Based on the thoroughness of many responses, its clear there are a lot of customers passionate about this product, and that is very rewarding! The winner of the Amazon gift card has been notified by email (thanks to random.org for helping us choose).
As promised, here are the results. Multiple choice questions are described with graphs, while text-entry responses are summarized for brevity and anonymity.
Describe your level of computer/Internet expertise
Novice
Expert
1 -
Novice
6%
2
15%
3
71%
4 -
Expert
9%
If there is a community of users that regularly contribute to your EditMe site, describe their average level of computer/Internet expertise
Novice
Expert
1 -
Novice
21%
2
61%
3
18%
4 -
Expert
0%
Describe EditMe's overall ease of use
Very Easy
Very Difficult
1 -
Very Easy
44%
2
50%
3
6%
4 -
Very Difficult
0%
If you selected 3 or 4 above, what areas of EditMe seem most difficult to you?
Thankfully, there wasn't a lot of commentary here! There were two common themes in the responses we did get:
Better, more complete help would be, well, helpful.
It's confusing that when a new page is created, there's no link to it on the page. NOTE: Since the last release, new sites automatically link to every new page in the menu. See Tips & Tricks: Using the New Organize Features - Part 1 for help making this happen on your existing site
In what capacity do you most often use your EditMe site(s)?
Personal use, as a place to store mostly private notes
6%
Personal use, as a site I share with friends and family
6%
Community use, as in an unofficial neighborhood, church or hobby organization
21%
Business use, as a community-building tool
18%
Business use, as a customer/client extranet
21%
Business use, as a company-wide or team intranet
21%
Business use, as a public company web site
9%
Other
35%
People may select more than one checkbox, so percentages may add up to more than 100%.
If there are any features or capabilities that you feel EditMe is sorely missing, what are they?
Here are some of the common feature requests:
Blogs (coming very soon!)
To Do Lists
Calendars
Threaded Comments
Easy Style Sheet Editor
Better RSS Feeds
Many of these are on the short list for development as modules, so stay tuned!
How likely are you to recommend EditMe to a friend or colleague?
Very Unlikely
Very Likely
1 -
Very Unlikely
6%
2
9%
3
21%
4 -
Very Likely
65%
General Comments
The one comment that was often repeated (in about 90% of the responses) was how pleased customers are with EditMe's customer support. Thanks, and we will certainly keep it up.
A Few Common Misconceptions
Some responses indicated a misunderstanding or unawareness of some features that are available in EditMe. Let's clear these up!
