UnitechEDI is the leader in providing EDI services for publishers in the US. EDI is a method for delivering electronic transactions between producers and retailers. Standards have been developed involving unique codes and transactions to describe every aspect of the publishing business from development of media through printing and delivery of the finished product.
UnitechEDI needed a way to allow their customers to access technical information regarding using their software product as well as educating them in how EDI works. By using EditMe as a platform for disseminating information, UnitechEDI has solved multiple support problems with one solution.
Internal staff accesses private areas of the Wiki to support customers during development and daily support roles while their customers have separate areas supporting FAQ's, operational details and how to handle any problems that may occur.
Since each of UnitechEDI's customers has unique needs and the systems are custom developed, EditMe provides a framework for documenting the environments that their customers use.
Providing a single source for support, documentation and training of both internal staff and it's customers, EditMe has simplified the internal operations of UnitechEDI and has allowed the company to operate with minimal staff in a complex, constantly evolving niche market.
The president of UnitechEDI stated "We have been using EditMe to support our staff and customers for several years and it has become essential to our daily operations. EditMe uptime has been extremely reliable and their support staff have never failed to assist us in attaining our goals for our online presence."
